FAQ

Q. Can I order a sheet cake?

No.  I don’t make sheet cakes for a few different reasons.  1.  There is not much special about a type of cake you can walk into any chain grocery store and purchase.  My cakes are custom and one-of-a-kind, so I stay away from anything that would cause anyone to draw a comparison between a Cozze Cake and big store food retailer confection.  2.  Cost.  At Cozze Cakes we believe in  quality over quantity.  That being said, I use high-end ingredients and add my personal touch on everything.  I can’t produce a “simple” sheet cake that can compare in price to a chain store cake, basically, I try to avoid the, “but I can get a sheet cake at Wal-Mart for $25” conversation.  Good cake isn’t cheap, and cheap cake isn’t good.

Q. Your website says you’re booked until date X, is that just for weddings?

No.  A cake is a cake is a cake.  A wedding cake is no different to me than a 1st birthday cake, or a shower cupcake tower.  Every cake requires a designated amount of attention.  That being said, I don’t charge more for wedding cakes.  All cakes are priced according their specific details and design.

Q. I need a small cake for next weekend, can you help me?

Probably not.  I tend to book up completely about 2 months ahead of time.  Are there exceptions to this?  Sure, but if I have any last minute openings that contradict my official “booked til” dates on my website (anything within 4 weeks of a given date), there will be an announcement made on my business facebook page, www.facebook.com/cozzecakes.  I hate having to tell clients no, so rule of thumb, if it says I’m booked…I’m booked

Q.  How long will you hold my date?

As far in advance as it is secured, however until I receive a non-refundable $50 deposit, the date is still considered open for other clients.  Once I have received deposits for cakes that fill the date, that’s it.

Q.  I reserved a date, but now we had to re-schedule, will that be a problem?

Maybe, maybe not.  If the new date is available, I have no problem accommodating you.  I will work with you anyway possible, however, when you reserve a specific date, that date is being held for you and other clients are being told “no”.  This is why the deposit is non-refundable, you paying for ownership of a date, no one else can have it once it is reserved.  So while I understand that things come up, and I will work with you to the best of my ability, there will be occasions in which last minute changes will not be accommodated and result in a loss of deposit.

Q.  Can I have a tasting before I order my cake?

Is it a wedding cake order?  Yes!  I group bridal tasting events to specific dates throughout the year, this allows me to bake everything fresh and provide you with an experience that is a special part of the wedding planning process.  Not a wedding?  You can still make an appointment for a private consultation and tasting for $40 (2 person maximum).  This includes 6 varieties of cake and filling options and a face to face design session up to 1 hour.

Q. How many people can attend a tasting?

Typically tastings are designed for the bride and groom only, I understand on occasion there may be a close family member or maid of honor that would also like to attend.  Beyond 3 people, there is a charge of $10 per person to attend the tasting.  This is not only for the cost of additional cake, but as the old adage goes, “too many cooks spoil the soup”.  There are a lot of details to go over and a several decisions to make, I have found in my experience that the most beautiful cakes and happiest couples were a result of smaller more intimate consultations.

Q.  Why are custom cakes so expensive?

Lots of reasons.
1. High quality ingredients. What’s the point of having a pretty cake if it doesn’t taste delicious as well?
2.  Time.  An average cake takes days to come together, larger cakes can log 24 hours of actual work time.
3.  Skill.  It took years of practice to get where I am today, even the simplest of details require skillful attention and having created hundreds of cakes, I am more confident in my acquired skill-set than ever before.
4.  The experience.  I know I sound like a broken record, but it is a custom cake, you are going to receive a personal experience with each and every cake order.

Q.  Why do you prefer email for communication?

Because I am a very busy multi-tasking wife and mom, and while I do have interns, I am essentially a one-woman show.  Unfortunately I can’t answer the phone while I’m working, so I catch up on communications via email between cakes and during downtime in the evening. I check my email several times a day, if you need an answer to something this is the only way to get a hold of me.  I am also a very visual person.  I like to keep a log of each design and order to go back to and re-read to make sure I am able to bring your vision to life.  I’ve also found that this is the best way to make sure myself and my client are on the same page.

Q.  How much is the average 2 tiered cake for say 40 people?

I don’t know.  I get this question a lot, or some variation of it.  Price comes down to a number of different things.
1.  Flavor choices, premium flavors will be more  expensive than your basic vanilla cake with chocolate buttercream.
2.  Design, this is the biggest, a plain cake with nothing but a ribbon around the bottom is going to be significantly less expensive than a cake with cascading handmade sugar flowers.
3. Materials, edible and non-edible elements that have to be purchased to complete the cake.
So the short answer is that I have a $150 minimum for buttercream cakes, and $200 minimum for fondant and 3D cakes, but actual price needs to be determined by the aforementioned factors.

Q.  Can I walk-in and buy baked goods without ordering ahead of time?

No, all hours are by apointment only.

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